Muscat: SalamAir, Oman's budget airline, is excited to announce the launch of its dedicated WhatsApp service, reinforcing its commitment to digital transformation and a customer-centric approach. Passengers can now conveniently receive their tickets and boarding passes through WhatsApp, enhancing their travel experience with greater connectivity.
This new service is part of a series of recent improvements aimed at providing travelers with increased flexibility and personalization, including the introduction of Express Bag and Priority services. These initiatives demonstrate SalamAir's commitment to transforming the airline experience by offering low fares alongside enhanced flexibility, enabling passengers to customize their travel according to their preferences.
Steven Allen, Chief Commercial Officer of SalamAir, highlighted the airline's vision: "At SalamAir, we believe in empowering our passengers to select the services that are most important to them. As part of our comprehensive digital transformation strategy, we are rolling out innovative, customer-oriented tools like our new WhatsApp service to improve flexibility and control. This is just the start; we plan to continuously enhance the WhatsApp platform with additional features to ensure a seamless and personalized travel experience."
The launch of the WhatsApp service represents a significant step in SalamAir's mission to provide innovative, technology-driven solutions that prioritize customer convenience and satisfaction.
SalamAir operates a fleet of 13 Airbus A320/321 aircraft, conducting over 80 flights daily. The airline is set to receive its 14th aircraft, an A321neo, in early 2025. Additionally, in February 2025, SalamAir announced an order for 10 more aircraft, aiming to expand its fleet to 25 by 2028.
