The postal industry in Oman has undergone significant advancements and changes in recent years. These changes have been marked by the adoption of cutting-edge technologies to keep pace with the digital transformation seen in other sectors.
According to Sayyid Nasr bin Bader Al Busaidi, the Head of the Post Unit at Oman Post, which is part of the Asyad Group, the postal sector has experienced a notable evolution in recent years.
Automation of postal processes has been implemented to enhance work efficiency and improve the services provided to customers.
Furthermore, there has been a modernization and expansion of the postal services' infrastructure to include individuals, government agencies, and private sector businesses across all regions of Oman.
The integration of artificial intelligence (AI) technologies is expected to revolutionize postal services, offering innovative solutions that can elevate performance to unprecedented levels.
AI technologies also play a crucial role in enhancing the security of shipments and safeguarding data.
In addition to traditional mail services, the postal sector now offers a range of financial services such as money transfers, bill payments, insurance services, and electronic payment solutions.
