MUSCAT: Muscat Media Group, a prominent entity in media, events, and communications, is partnering with Gulf Leaders Circle to host the Oman CX Forum & Awards 2025. This distinguished event aims to convene over 200 leaders from the industry, including heads of customer experience, senior managers, and solution providers, to engage in meaningful discussions focused on enhancing customer experience excellence in Oman.
The Oman CX Forum will showcase a remarkable array of keynote addresses, expert presentations, and panel discussions that will delve into the latest trends, innovations, and strategies in customer experience. Participants will have the opportunity to gain insights from thought leaders and industry experts who are influencing the future of CX across diverse sectors.
Key themes of the event will encompass the use of AI and automation to improve customer experience, personalizing customer journeys, strategies for boosting customer loyalty, utilizing data analytics to measure CX success, cultivating a customer-centric culture, empowering frontline employees, strengthening emotional connections with customers, and providing exceptional service experiences.
A standout feature of the event will be the Oman CX Awards, which will honor organizations that have excelled in customer experience across more than 30 categories.
What distinguishes these awards is the nationwide online voting process that will determine the winners, enabling consumers throughout Oman to select brands that offer outstanding experiences. Reflecting on the importance of the event, Ahmed bin Essa Al Zedjali, Chief Executive Officer of Muscat Media Group, remarked: “In today’s competitive business landscape, customer experience is a key differentiator that drives brand loyalty and growth."
The Oman CX Forum & Awards aims to not only honor outstanding achievements in customer experience but also to facilitate impactful conversations that motivate businesses to enhance their customer engagement approaches. We look forward to uniting industry leaders and key decision-makers for this important event.
The Oman CX Forum & Awards is set to be a pivotal occasion for organizations that emphasize customer satisfaction and innovation. Featuring participation from top companies and customer experience professionals, this event will provide a distinctive venue for networking, sharing insights, and recognizing accomplishments in the industry.
For further details regarding partnership opportunities, award nominations, and event specifics, please reach out to Najat Al Rashdi at najat@mmg.om or call +968 91400211.
