Muscat Municipality demonstrated its unwavering dedication to transforming Muscat into a "smart and sustainable city" in accordance with its goals for complete digital transformation of electronic transactions.
The COMEX exhibition provides an excellent platform for the Municipality to build upon its previous successful participation. Each year, the booth showcases remarkable progress in terms of design, presentation, and the introduction of new services. Muscat Municipality eagerly participates in specialized technology exhibitions, with COMEX being the most renowned, to highlight its significant achievements, ongoing projects, and innovative digital solutions.
This commitment is in line with Oman Vision 2040, which emphasizes innovation and excellence, utilizing modern technology to provide the best possible services and enhance the quality of life for society. This year, Muscat Municipality presented a range of innovative projects and services, particularly in electronic services and platforms, to keep up with technological advancements and maintain Muscat's leading position in the development of future cities.
Muscat Municipality's Electronic Services Portal: A step towards an integrated digital society
Muscat Municipality is committed to advancing its digital services system and creating a more integrated digital society. As part of this effort, the municipality has enhanced its electronic portal to provide a wide range of comprehensive electronic services. These services are designed to enable individuals, government entities, and private sectors to complete their transactions without the need to visit municipal offices.
The portal offers various services related to contemporary building systems. For instance, it includes a registration request service for consulting offices, which facilitates the arrangement and authorization of offices that provide architectural and structural engineering consulting services.
Moreover, the portal allows citizens to easily access maps and request additional copies of plans. The address updating service is another valuable feature, as it enables individuals to update survey drawings or commercial building data in the event of a sale. This service contributes to the creation of an accurate database for the Muscat Governorate.
Furthermore, the electronic certification service for residential rental contracts simplifies the legal process for disputes related to rental contracts, commercial and industrial shop regulations, and landlord-tenant relationships. Through the portal, beneficiaries can also apply for permission to coordinate afforestation activities beyond plot limits by submitting the necessary documents electronically to the Customer Services Department.
Overall, the Muscat Municipality's Electronic Services Portal is a significant step towards achieving a more efficient and digitally-driven society.
The Unified Municipal System: A step towards smart cities and distinguished government services
The goal of the Unified Municipal System project is to oversee the municipal work system by implementing cutting-edge digital solutions that are based on innovation and advanced technologies. This project is centered on streamlining and enhancing municipal processes, guaranteeing the reliability and maintenance of the digital system, and enriching user experiences to align with their evolving expectations amidst rapid technological advancements.
Etamad Platform: A national achievement in accelerating drilling permits and improving the business environment
The Etamad platform streamlines industry operations by providing cutting-edge solutions that enhance efficiency. Through a single application, users can secure approvals from multiple parties.
Utilizing a smart alert system, the platform ensures adherence to specified transaction timelines. By leveraging GIS technology, decision-making is expedited with precise data and real-time web maps.
Centralizing contractors' requests, the platform simplifies the management of processes related to issuing no-objection certificates, improving efficiency and accuracy in decision-making. Additionally, it features an integrated geographic map that connects government and private organizations involved in communications, power, and water resources.
Automated approvals reduce risks and eliminate human errors, while employing high-security electronic authentication methods to safeguard data. Furthermore, the platform offers P2P communication services for direct interaction between applicants and engineers.
The Geospatial Portal of Muscat Municipality: Embracing modern geospatial technology
The Geospatial Portal leverages spatial technologies to enhance operational effectiveness, promote transparency, and support decision-making processes. It caters to diverse industries, such as the lighting sector, by providing a digital lighting map that enables staff to analyze and monitor the lighting network.
Moreover, the portal proves advantageous for the investment and pest control sectors as it empowers professionals to access a map displaying municipal properties and pest locations. This feature facilitates well-informed decisions regarding pest eradication.
A smart services system enhancing user satisfaction and management effectiveness
Muscat Municipality has implemented a comprehensive system of smart electronic services to demonstrate its commitment to keeping pace with technological advancements and enhancing service quality. The smart city's central control center features a road and lighting monitoring system, aligning with the goal of creating a smart and sustainable urban environment. The road monitoring system, a key initiative, utilizes sensors and monitoring equipment to promptly detect traffic volume and accidents. Through the display of geographical maps of Muscat Governorate, identification of congested areas, and management of lighting data, the system improves maintenance efficiency and cuts down on expenses.
Smart Lighting System: Enhancing sustainability and energy efficiency
The Muscat Municipality is currently undertaking a project aimed at replacing the existing lighting infrastructure in key areas and streets with energy-efficient LEDs. This initiative is in line with their strategy to minimize electricity consumption and encourage the adoption of environmentally friendly alternatives.
As part of this project, more than 24,000 traditional lighting lanterns have already been replaced with LEDs. This transition has not only allowed for centralized control of the lighting network but has also resulted in reduced maintenance expenses and improved system functionality.
Muscat Municipality Communications Center: Enhancing community engagement
The Muscat Municipality Communications Center consistently enhances the quality of its services by utilizing cutting-edge technical tools to guarantee efficient and timely service delivery. The center regularly updates its systems and programs, and also employs a dedicated team to evaluate employee performance. Training programs are implemented to equip employees with the necessary skills to handle reports and inquiries, ensuring they are well-informed about the latest service advancements.
Muscat Municipality recently concluded its participation in the 'COMEX Technology 2024' exhibition, which took place from May 27-30, 2024. By actively engaging in such events, the municipality reaffirms its dedication to transforming Muscat into a "smart and sustainable city."
Through a range of projects and initiatives, Muscat Municipality strives to provide exceptional services to both citizens and residents, aligning with the objectives outlined in Oman Vision 2040.
