Muscat International Airport has been honored with the prestigious accolade for the top airports in the Middle East region in terms of customer experience in 2023. This remarkable achievement was attained in the category of 15-20 million passengers.
Salalah Airport was recognized as the top airport in the Middle East region for customer experience in 2023, specifically in the category of two million passengers. The Airports Council International (ACI), in collaboration with Amadeus, a prominent technology company in the travel and tourism industry, made this announcement.
Salalah Airport not only received the award for the most dedicated airport employees in the Middle East across all categories, but also for the smoothest airport procedures, the most pleasant airport environment, and the highest level of cleanliness in the region.
These accolades were presented as part of a comprehensive program by the ACI, known for its reliability in measuring airport customer experiences on the day of travel. This recognition highlights the commitment of Oman Airports to align with the government's efforts under the leadership of His Majesty Sultan Haitham bin Tarik, as outlined in Oman Vision 2040.
The continuous support provided to enhance air transportation infrastructure to and from the Sultanate of Oman, given its strategic location, has played a significant role in achieving this milestone.
Muscat International Airport and Salalah Airport have achieved a significant milestone in the global aviation industry. They have been recognized as top airports in terms of customer experience by the prestigious Airport Service Quality (ASQ) awards. This recognition is a result of an evaluation conducted by travelers who participated in the ASQ program. It is worth noting that over 400 airports from around the world participated in this year's program, highlighting its global reach and significance.
The ASQ program is renowned for its commitment to a rigorous and scientific methodology. It relies on direct research conducted through opinion polls administered to travelers at the airport. These polls capture the satisfaction levels of passengers on the same day of their travel, ensuring real-time feedback. This approach allows for accurate and reliable data collection, enabling meaningful statistical analysis and providing unparalleled insights into the passenger experience.
The ASQ surveys cover more than 30 performance indicators, encompassing all key elements of the passenger airport experience. This comprehensive approach provides a holistic view of the entire passenger journey, allowing airports to identify areas of improvement and enhance the overall travel experience. The methodology employed by ASQ is known for its robustness, ensuring the credibility and validity of the results.
The recognition received by Muscat International Airport and Salalah Airport is a testament to their commitment to delivering exceptional customer experiences. It reflects their dedication to continuously improving their services and facilities to meet the evolving needs and expectations of travelers. These airports can take pride in their achievement and serve as role models for the industry.
