Nizwa: On Tuesday, the Governorate of Al Dakhiliyah organized the "Customer Service Employees Forum" to boost the efficiency of employees providing customer care and raise satisfaction levels among recipients of government services.
Sheikh Hilal Said Al Hajri, the governor of Al Dakhiliyah, opened the ceremony. It was attended by delegates from several government agencies and local offices in the governorate and included several working papers and interactive presentations highlighting best practices in customer care and methods for institutional performance improvement.
The forum's first day featured the distribution of four working reports by various government departments.
These included a national platform for suggestions, complaints, and reports (Tajawob), procedures for processing beneficiary requests, and a study on improving customer satisfaction indicators that focused on ethics in service delivery and the examination of statistical data. Furthermore, a customer service success story was highlighted, along with initiatives to meet the goals of Oman Vision 2040.
The session finished with practical exercises intended to reinforce important ideas and apply them to real-world circumstances.
