Bank Muscat has strategically expanded its network of branches across the Sultanate's Governorates since its establishment in 1982. These branches serve as the main interface for the bank, providing customers with a wide range of banking services and facilities. With a focus on business safety and security, Bank Muscat has designed its branches to meet the highest standards and equipped them with the latest technologies to keep up with advancements in the industry. This expansion is driven by the bank's commitment to saving customers' time and effort, ensuring that the various services and facilities are easily accessible.
Hence, the Bank takes great pride in its extensive network of branches, which now totals 178 branches. Out of these, 5 branches are exclusively dedicated to corporate customers, 27 branches cater to Meethaq's Islamic Banking customers, and 5 branches serve institutional customers. Additionally, there are over 850 ATMs and CDMs available at the branches throughout the Sultanate. This allows the Bank to provide its services and facilities even in less populated areas, where mobile ATMs and bus-based Banking Units are deployed to reach as many customers as possible. In order to sustain its growth and success, and maintain its leading position in the Sultanate's Banking industry, the Bank continues to implement new strategies. These include plans for opening more branches and relocating existing ones to distinctive and spacious areas. The Bank ensures that these branches feature modern designs and incorporate technological advancements, in order to keep up with current and future developments. These efforts aim to enhance customers' banking experience and further strengthen the Bank's leadership position.
Bank Muscat, the leading financial services provider in the Sultanate of Oman, recently organized a media visit to its newly inaugurated branch in Al Mouj Street, Muscat. This visit was part of the bank's commitment to regularly engage with the media. The purpose of the visit was to familiarize the media representatives with the services and facilities available to customers at the branches, as well as to highlight the bank's strategy of improving its branch network in terms of design, space, and the range of services offered. During the visit, the media representatives were also given a presentation on the various banking services and facilities provided by the bank. This provided an opportunity for an open exchange of ideas between the bank officials and the media, allowing them to address any queries or concerns related to the banking services. Overall, this visit served to strengthen and enhance the relationship between Bank Muscat and its customers.
During the media conference, Bank Muscat’s officials highlighted the significance of the Bank’s branches as a primary point of contact for customers throughout the Sultanate. To ensure efficient and seamless transaction processing, as well as to provide customers with an exceptional banking experience, the Bank has equipped its branch network with a wide range of services and facilities. It is important to mention that Bank Muscat is the preferred choice for more than 2 million customers today. By enhancing its branch network with modern and innovative designs, the Bank demonstrates its commitment to staying up-to-date with the latest advancements in multiple aspects. The new branches are designed to offer a comfortable work environment, prioritizing safety and security features. Moreover, they are staffed with qualified and experienced Omani employees who cater to diverse customer groups, including individuals with disabilities.
Bank Muscat officials have announced that customers have access to a wide range of services when they visit the bank's branches. These services include opening children's savings accounts, applying for personal financing, home financing, and car financing. Additionally, customers can also apply for various banking cards such as debit, credit, and prepaid cards. To enhance customer experience, most branches have dedicated desks for customers applying for home financing through "Baituna" and "Sayyarati" financing, as well as specialized desks for "Najahi" Business Banking. Furthermore, customers can benefit from over 47 "Asalah" Private Banking centers located throughout the Sultanate.
Bank Muscat is dedicated to continuously improving its Internet Banking and Mobile Banking platforms in order to provide customers with a secure, seamless, and efficient way to conduct their transactions. It is important to note that there are currently over 1.6 million registered customers who are benefiting from the various online services and features offered by the bank. These services include bill payments, local and international money transfers through the "SWIFT" network. Additionally, customers can also utilize the Self-Service banking machines, which consist of over 850 ATMs, CDMs, and multi-use machines located at the bank's branches throughout the Sultanate. These machines allow customers to perform various transactions such as depositing money, creating or resetting PIN codes for debit cards, credit cards, and prepaid cards, as well as linking debit cards to multiple accounts. Furthermore, customers can also use these machines to make credit card payments, deactivate prepaid cards, transfer funds between multiple accounts, request a 12-month account statement, and pay school fees.
Abdulnasir Al Raisi, General Manager of Personal Banking at Bank Muscat, conveyed his gratitude to the media representatives from various institutions for their ongoing collaboration and fruitful partnership in the Bank's organized events and initiatives. The diverse media channels play a crucial role in acquainting Bank Muscat's customers with the latest achievements and advancements. The Bank remains committed to its alliance with the media, as both strive towards the shared goal of serving the entire community.
Moreover, Abdulnasir Al Raisi highlighted that the Bank is implementing a strategic development plan with the aim of expanding its branch network throughout the Sultanate. This expansion is intended to provide customers with a wide range of banking services and offerings. He further emphasized that these branches play a crucial role in connecting the Bank with its customers, enabling them to access the various banking services and offerings that cater to their diverse needs and requirements. Additionally, Abdulnasir Al Raisi stressed that the Bank has formulated a strategic plan for branch expansion to keep up with the evolving banking landscape and ensure that the Bank's branches are equipped with the necessary facilities and security measures to facilitate fast and efficient transactions for customers. In line with its vision of "serving you better, every day," the Bank will continue to enhance its branch network by opening new branches in different locations. Consequently, Abdulnasir Al Raisi expressed his gratitude to Bank Muscat's customers for their unwavering trust in the Bank's services, as well as his appreciation for the dedicated efforts of the branch employees in serving customers. He explained that their commitment contributes to maintaining the Bank's reputation for excellence and leadership.
Saleh Mohammed Al Maaini, Deputy General Manager of Capital Regions at Bank Muscat, expressed his delight regarding the media visit. This visit aims to acquaint media representatives and the Bank's customers with the latest updates and developments witnessed by the Bank's branches. Al Maaini emphasized the Bank's commitment to improving its branch network across the Sultanate by equipping each branch with the necessary facilities and resources to deliver exceptional banking services to customers. He emphasized that these branches serve as the primary point of interaction and communication between the Bank and its customers.
Furthermore, Saleh Al Maaini has clarified that the Bank's extensive network of branches offers a wide range of banking services and products to meet the diverse needs of customers. These branches are designed with an attractive layout and adhere to the industry standards in the banking sector. Moreover, they are equipped with advanced technologies to ensure that customers have a satisfying experience, with all the necessary comforts to carry out their transactions seamlessly and efficiently. The Muscat Governorate, being densely populated and experiencing significant economic and commercial growth, has played a crucial role in Bank Muscat's decision to expand its branch network across the Governorate. This expansion allows customers to conveniently access the Bank's services and facilities. It is worth mentioning that as part of its development plan, the Bank has recently inaugurated several new branches in prominent locations such as Al Mouj Street, Al Hail, Sultan Qaboos Street, Amerat, and most recently, Al Khoud-6.
Taya bin Eid Bait Sabeea, Deputy General Manager, Interior Regions, Bank Muscat’s strategic plan to expand its branch network throughout the Sultanate will allow customers to easily access and benefit from the Bank’s services and facilities in line with the ongoing development in the Sultanate’s Governorates. Consequently, there is a need to offer customers a wide range of exceptional services and products at the Bank’s various branches, which is a key aspect of Bank Muscat's strategy to enhance the customer experience. Similarly, the Bank's Executive Management places great importance on continuously improving its branch network in order to provide customers with a distinguished range of services and facilities at these branches, which are designed to create a comfortable environment for conducting transactions and include dedicated desks for a variety of financing products that cater to customers' needs. Additionally, the Bank is dedicated to the professional development of its staff, equipping them with the necessary skills to effectively serve customers.
Taya bin Eid Bait Sabeea, Deputy General Manager, Interior Regions, Bank Muscat’s strategic plan to expand its branch network throughout the Sultanate will allow customers to easily access and benefit from the Bank’s services and facilities in line with the ongoing development in the Sultanate’s Governorates. Consequently, there is a need to offer customers a wide range of exceptional services and products at the Bank’s various branches, which is a key aspect of Bank Muscat's strategy to enhance the customer experience. Similarly, the Bank's Executive Management places great importance on continuously improving its branch network in order to provide customers with a distinguished range of services and facilities at these branches, which are designed to create a comfortable environment for conducting transactions and include dedicated desks for a variety of financing products that cater to customers' needs. Additionally, the Bank is dedicated to the professional development of its staff, equipping them with the necessary skills to effectively serve customers.
Abdullah Al Jufaili highlighted that Bank Muscat's Internet Banking and Mobile Banking platforms have become the preferred choice for more than 1.6 million users to carry out transactions and access the services offered. In addition to the branches located throughout the Sultanate, the Bank also provides convenient access to over 850 ATMs, CDMs, and multi-use machines. These machines, along with the online platforms, are continuously enhanced to meet the growing demands of users and align with the Bank's vision and the digital transformation goals of Oman vision 2040.
