Muscat: In a significant development aimed at improving customer service and engagement, New India Assurance, Oman Operations, has officially opened its cutting-edge Customer Care Centre. The inauguration took place at the New India Assurance Co Ltd, Head Office, Al Hamriya, Muscat, Sultanate of Oman, with Amit Narang, the Ambassador of India to Oman, serving as the chief guest.
This Customer Care Centre aligns with New India Assurance’s goal of enhancing customer interactions by offering efficient, 24/7 service. The facility is equipped with the latest technology and staffed by a proficient team, prepared to address the varied needs of its clientele.
The call centre will be entirely operated by Omani personnel who are fluent in Arabic, English, and Hindi, ensuring that customers from various backgrounds can engage comfortably and confidently. This initiative not only promotes Omanisation but also underscores New India Assurance’s dedication to nurturing local talent and delivering outstanding service.
Majid Abdul Rahim Jaffer Al Bahrani, Chairman of Abdul Aziz and Brother’s, Chief Agents for New India Assurance, was unable to attend the ceremony due to prior obligations. Nevertheless, his steadfast support and leadership have been crucial in bringing this initiative to fruition.
In remarks made prior to the launch, Majid Al Bahrani stated, “This Customer Care Centre exemplifies the strong bond between New India Assurance and its clients in Oman. We are dedicated to providing the best service experience for all policyholders.”
The newly established Customer Care Centre aims to enhance convenience and accessibility for clients:
Direct Call Line: Customers can now contact the centre at +968 2483 8800 for assistance regarding their policies, claims, or any inquiries they may have.
WhatsApp Support: For quick and straightforward questions, clients can also reach out via WhatsApp at the same number, +968 2483 8800.
New India Assurance, Oman Operations, has a rich history of promoting a collaborative work environment. Numerous Omani employees have been part of the organization for many years, highlighting the company’s nurturing workplace culture. This lasting collaboration between Omani and Indian teams embodies the fundamental values of trust, respect, and inclusivity that characterize New India Assurance.
During the event, Amit Narang commended New India Assurance for its focus on customer service, remarking, “This initiative showcases the company’s commitment to delivering dependable and effective services, strengthening the bonds between India and Oman.”
Gaurav Sharma, Chief Operating Officer of New India Assurance, Oman Operations, shared his enthusiasm for the launch, stating, “This Customer Care Centre marks a significant advancement in our pledge to provide outstanding service. Our aim is to ensure that every customer interaction is seamless, efficient, and fulfilling. This initiative underscores our commitment to fostering trust and ensuring the safety of all our clients.”
The Customer Care Centre will provide a range of services, which include:
- Assisting customers with insurance policies and claims
- Promptly addressing any grievances
- Offering expert advice on insurance-related issues
With the launch of WhatsApp support, New India Assurance is utilizing technology to deliver immediate solutions for customer inquiries, enhancing accessibility and convenience.
As a global leader in the insurance sector with over a century of experience, New India Assurance is dedicated to offering innovative insurance solutions and exceptional customer service in Oman. The company has been operating in Oman since 1974, marking 2024 as its 50th anniversary.
It functions through its primary agents, Abdul Aziz and Brothers, under the insightful leadership of Majid Abdul Rahim Jaffer Al Bahrani, ensuring top-notch service and strategic development.
