Water serves as the essential foundation for every community—and in a desert country like Oman, it is a valuable commodity that necessitates meticulous management. Nama Water Services (formerly referred to as the Public Authority for Water or Diam) leads the way in providing clean, dependable, and sustainable water solutions to the citizens of Oman.
About Nama Water Services
Nama Water Services is a state-owned enterprise tasked with water supply and wastewater management throughout Oman. The company plays a crucial role in bolstering the country's infrastructure, economy, and overall quality of life by guaranteeing reliable and safe access to water.
Vision and Mission
Vision:
“To become a prominent regional utility, offering sustainable and innovative water services.”
Mission:
- Ensure accessibility to water and wastewater services for all residents.
- Embrace smart technologies and sustainable methods.
- Support Oman’s Vision 2040 for a greener, stronger future.
Services Offered by Nama Water
Nama Water delivers a variety of essential services to both residential and commercial clients:
1. Water Supply Services
Nama guarantees a consistent and safe water supply across both urban and rural regions of Oman, utilizing advanced treatment and distribution technologies.
2. Wastewater Management
With modern sewage treatment facilities and networks, Nama plays a significant role in environmental conservation and public health.
3. Smart Metering and Billing
Clients can now track their water consumption through smart meters and easily manage payments using the Nama Water app or website.
Service Areas
Nama Water Services operates in various governorates across Oman, including:
- Muscat
- Al Batinah North & South
- Ad Dakhiliyah
- Ad Dhahirah
- Ash Sharqiyah North & South
- Dhofar
- Al Wusta
This extensive coverage ensures that both densely populated areas and remote regions receive fair access to water services.
Sustainability and Innovation
Nama Water is committed to sustainability and environmental responsibility. Its key initiatives include:
- Water Reuse Projects: Utilization of treated wastewater for agricultural and landscaping purposes.
- Leak Detection Systems: Implemented to reduce water loss and preserve resources.
- Renewable Energy Integration: Employing solar energy to power operations in specific areas.
Customer Support and Digital Services
Nama Water facilitates a smooth customer experience with:
- 24/7 Customer Support Centers
- Mobile App & Online Portal for bill payments, water usage tracking, and issue reporting
- SMS Alerts for billing and service notifications
Community and Educational Initiatives
Nama serves not only as a service provider but also as an educator and community collaborator. Through awareness initiatives in schools, universities, and public events, the company encourages water conservation and environmental responsibility throughout Oman.
Future Goals and Oman Vision 2040
As Oman pursues economic diversification and sustainability, Nama Water aligns with Oman Vision 2040. The company aims to:
- Expand desalination and recycling initiatives
- Enhance infrastructure in remote locations
- Encourage public-private partnerships for increased innovation and efficiency
Final Thoughts
Nama Water Oman exemplifies how contemporary utility services can effectively blend innovation, efficiency, and environmental stewardship. In a nation where every drop is significant, Nama ensures that water is not only delivered—but respected, conserved, and shared with care.
